Richardson Property Lawyers

Richardson Property Lawyers has an excellent reputation in exceptional client service. We are fully trained and specialise in property law to offer our clients a range of bespoke services.

Richardson Property Lawyers was launched to offer our clients individual quality service, for a modern, fast and adaptable world. Our modern conveyancing practice has grown considerably over the years with ambitious plans to expand our service to more clients.

We have developed a strong brand within our specified targeted area working in Sussex, Kent and London for our clients and all over the country. We are skilled in advising on all property related matters, our client base includes private individuals, investors, landlords and tenants, owner/occupiers, developers, renewable energy companies and rural landowners.

Licensed Conveyancer

You might be thinking what is the advantage of having a Licensed Conveyancer act on your behalf compared to a Solicitor. A Licensed Conveyancer is an experienced professional who specialises in providing Legal property services you need and will offer you advice and support throughout the transaction. Qualifications were taken with Property Law to enable an in-depth knowledge in the field of conveyancing.

Agile and Adaptable

The property market is evolving every day and we feel that we are ideally placed to adapt to the needs of the property market place and those of our clients.

Richardson Property Lawyers are agile and adaptable and take on a manageable level of clients for the qualified and experienced team. Unlike other practices who often hold back from making changes and take on large volumes of work at a very low fixed fee with unqualified staff that often results in the client being left with a poor and slow service.

We embrace change as it is the only inevitable factor in our modern property practice. Richardson Property Lawyers has the principles of providing a unique quality service to each individual client.

Meet the Team:


Vanessa Richardson

Vanessa Richardson

Vanessa Richardson Soc. L.C. – Director

Vanessa qualified as a Licensed Conveyancer in 2006 wishing to become an experienced professional who specialises in providing Legal services. Licensed Conveyancers are specialists in property law and as with all true professionals are required to observe strict standards of professional conduct. All Licensed Conveyancers are governed by the rules of The Council for Licensed Conveyancers.

After deciding to move over to the Legal sector from the estate agents side she began her career with a large practice in East Sussex who soon realised that it would be beneficial for her to undertake training and specialise in Property.

Having worked in the area for 18 years have gained great relationships with estate agents who have always been more than happy to refer clients due to the high level of service given to each client on an individual basis. Great empathy is given to clients putting ourselves in their position each time to handle matters correctly.

Richardson Property Lawyers was launched because of the level of service and commitment she wanted to offer each client and no longer wished to be held back from achieving that goal. Richardson Property Lawyers company ethos is that only the highest quality of service in all aspects is accepted and delivered, nothing less will do.

Support Team:


Natalie Manning

Natalie Manning

Natalie Manning - Legal Assistant

Natalie came from an estate agents background before beginning her career in the Law sector where she worked for one of the main East Sussex law firms before joining us. Natalie gained invaluable experience of both how the conveyancing process works but also how it should work and be implemented for clients. With Natalie’s efficient and calming nature any client is immediately put at ease knowing that she is there to assist and understands what stage they are at within their own transaction.

In the choosing of the staff for the firm to assist Vanessa Richardson it was vital that they had full knowledge of the conveyancing procedures. Vanessa has chosen her team from her past experiences of working with them and knowing the high quality of their work was exactly what the firm desired but also required.

The individuals in the team have a knowledge in excess of 15 years each and this means that no client is faced with someone who does not understand the process. Vanessa does not believe in reception staff who often feel it is acceptable to say, “I am only on reception”. It is a fundamental problem that when you often contact law firms if the main principle is not available you are left with the feeling that no one else can assist you. This is something that never happens at Richardson Property Lawyers.

The firm prides itself on making each client feel as if they are the only client and it is often forgot that whilst we deal with many transactions every day and the issues that arise which we have seen many times this can be very overwhelming for a client and we remember this.

Our offices are a very relaxed environment in order that no client will feel they cannot come in and see us in person and if they do that there are different areas to sit in and feel relaxed in what can be one of the most stressful times – this is not the case when you use Richardson Property Lawyers.

Principles:

Efficient
Affordable
Helpful
Precise and clear on all matters
Dependable
Accessible
Proficient

What the clients' say:

I have used Vanessa Richardson twice now.
Always a great service.
A very professional conveyancing experience Vanessa could not have been more helpful.
I would throughly recommend Vanessa to any friend or family that I know.

Complaints

We are committed to providing high quality legal advice and client care. A complaint is an oral or written expression of dissatisfaction with alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience or detriment.

We aim to resolve any complaint you have about the service we have given you as quickly as possible. If you are unable to sort things out with the person who has been dealing with you please contact Vanessa Richardson by telephone on 01435 868610.

If a complaint, was received we will write to you within 7 days to explain how your complaint will be investigated if a complete response to your complaint has not been made by that time. You will be told the latest date by which a complete answer will be given to your complaint (this should be not more than 28 days after we received your complaint).

The assessment of the complaint will be based upon a sufficient and fair investigation. We will explain in writing our findings and where the complaint is upheld will offer remedial action or redress. This will be actioned promptly.

If after following the review process you remain dissatisfied with any aspect of our handling of your complaint, you may contact directly the Legal Ombudsman to ask them to consider the complaint further.

The Legal Ombudsman’s contact details are:

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

Disputes may also be referred to an Alternative Dispute Resolution entity which has been certified under the EU Consumer ADR Directive namely the Ombudsman Services, Pro-Mediate and Small Claims Mediation. We agree to use the Ombudsman Services.

In addition to the above, if you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).